Privacy & Communication Disclosure
Last Updated: June 02, 2025
1. Overview
Welcome to Dental Haus Germantown's website. We are committed to protecting your personal information and your right to privacy. This Privacy Policy outlines how we collect, use, disclose, and safeguard your information when you visit our website or engage with our services, including SMS messaging.
By using our website or services, you agree to the terms outlined in this policy.
2. Information We Collect
- Personal Information: Name, phone number, email address, mailing address, date of birth, and health-related information submitted through contact forms or appointment requests.
- Usage Data: Browser type, IP address, device ID, pages visited, and interaction with online forms and advertisements.
- Communication Data: Voice recordings, call transcripts, SMS messages, and appointment reminders managed through the Einstein Leads Platform or other patient communication tools.
3. How We Collect Information
- Online appointment requests and contact forms.
- Phone calls, including those tracked or recorded via the Einstein Leads Platform.
- SMS messages initiated by us or by the user opting into messaging services.
- Cookies, tracking pixels, and analytics tools such as Google Analytics, Meta Pixel (Facebook/Instagram), and YouTube.
4. Use of Your Information
- Respond to inquiries and provide appointment confirmations
- Deliver promotional and educational content
- Improve website performance and advertising effectiveness
- Conduct analytics to understand visitor behavior
- Comply with legal and regulatory requirements
We do not sell your personal information.
5. SMS Communication Terms & Consent
By submitting your phone number, you agree to receive SMS messages related to appointments, offers, follow-ups, and feedback. Message frequency may vary. Message and data rates may apply. Opt-out by replying STOP. Reply HELP for help.
6. Third-Party Services
We may use:
- Einstein Leads Platform – for lead attribution and communication
- Google Analytics / Ads / YouTube – for site analytics and advertising
- Meta (Facebook/Instagram) – for social media ads
- CRM Tools – e.g., Salesforce, HubSpot
7. HIPAA Considerations
We strive to protect PHI in accordance with HIPAA. Please avoid submitting sensitive data through unsecured digital forms or text messages.
8. Cookies & Tracking
Cookies are used for analytics, personalization, and remarketing. You may disable them in your browser settings.
9. Data Retention & Security
Data is retained only as needed and safeguarded via secure protocols. However, no system is entirely immune to risks.
10. Your Rights and Choices
You may request access, correction, or deletion of your personal data by contacting us at (615) 412-2585.
11. Updates
This policy may be updated. Continued use constitutes acceptance of the updated terms.
12. Contact Us
Dental Haus Germantown
1390 Adams St, Ste 12, Nashville, TN
(615) 412-2585
